Not Just Travel (NJT) has revealed how it is investing and developing the business to create the ‘New NJT’.
The homeworking company said the New NJT approach would create “an improved and natural journey of progression for business consultants who want to be the best they can be”.
Money has been invested into the firm’s mandatory Academy which offers training to new consultants and “every aspect” of its training programme to help existing consultants “unlock growth opportunities”.
More: More than £1m invested in Not Just Travel this year
The optional ‘Mastery’ programme offers intensive training for consultants in specific markets such as cruise. Cruise Mastery is the first to launch.
This month, NJT will run its first Seminar at Sea on recently-launched vessel Norwegian Prima. Agents will receive cruise training from various industry experts.
NJT has also made “a huge investment” in technology, including its new phone app, which will be unveiled soon.
It added that the app would “revolutionise the way NJT engages with existing and potential customers by creating new, streamlined ways of communicating”.
Furthermore, the app will make it easier for consultants to get the information they need, NJT added.
Mentorships have also been improved, said NJT. It added it has the “highest support ratio offered by any UK travel franchise business” and has more than doubled its BDM team in the last six months.
It has also halved the size of teams the BDMs look after and is investing in new BDMs and support staff.
Co-founder Steve Witt said: “’New NJT’ represents a shift in mindset; taking our already expert consultants and turning them into industry ‘masters’.
“Hundreds upon hundreds of existing travel consultants have taken the opportunity to recommit to us for the long-term because they want to be part of a winning, industry-leading team.”
Co-founder Paul Harrison pledged to “never stop innovating and improving” what NJT offers to consultants.
“We’re going into hyperdrive as the New NJT levels up our service across the board,” he said.
“We’ve built our business on relationships and everything we have done makes communication, selling and providing the best customer service more time-efficient, personal and effective.”